shipping & delivery

SHIPPING & DELIVERY

Shipping & Delivery

Store Pickup Order:
Please bring the notification message to pick-up your ordered product (s) within 14 working days. If you fail to pick up the product (s) within 14 working days from the date of our service provider sending out the SMS, (the send out date appearing in the record of our service provider shall be final and conclusive evidence), the order will be automatically cancelled and the amount of the order will not be refunded. Goods will be destroyed, for which we do not bear any legal liability.
 

Home Delivery Order: Our delivery service is from 10 am - 7 pm, Monday to Saturday except public holidays.If we fail to contact you within 14 working days for delivery arrangement, the order will be automatically cancelled and the amount of the order will not be refunded.

For cancelled orders, we shall be free to dispose of the product(s) at our absolute discretion.

 

Shipping Time

Store Pickup Order: In general, order will be delivered to your designated store within 5-7 working days after placing the order on official website. Notification message will be sent to your contact number once it is ready. If you fail to pick up the product (s) within 14 working days from the date of our service provider sending out the SMS, (the send out date appearing in the record of our service provider shall be final and conclusive evidence), the order will be automatically cancelled and the amount of the order will not be refunded. Goods will be destroyed, for which we do not bear any legal liability.

Home Delivery Order: In general, you are expected to receive your order within 3-5 working days* after placing the order on official website. Our warehouse customer service team will call in advance to confirm the delivery date and time.

 

*Our warehouse is currently undergoing a stock take. Order processing will be temporarily suspended during 2024 Dec 9-15. Please expect the delay of delivery for all orders placed during the stock take period. We appreciate your understanding and patience during this time.

 

Shipping & Handling Rate

We offer delivery service to areas in Hong Kong, Kowloon, New Territories and Discovery Bay, Ma Wan, Hong Kong International Airport and Tung Chung in Lantau Island, which can be accessed by motor vehicles on paved roads.

For Cheung Chau, Ping Chau, Mui Wo and Lamma Island, delivery is only available within 500 metres of walking distance from the goods unloading point.

If no elevators are available on premises, an additional fee will be charged. Ground floor delivery is free of charge. Delivery will be made up to 8 floors only at the cost of HK$10 per floor. Delivery fee shall be paid to the delivery staff directly.

Delivery service is not available to Frontier Closed Area, all outlying islands (excluding Cheung Chau, Ping Chau, Mui Wo, Lamma Island, Discovery Bay, Ma Wan, Hong Kong International Airport and Tung Chung), warehouses and premises not accessible by staircase or above the 8th floor without elevator service.

No less than 2 working days’ notice in advance to our logistics customer service team is needed for any change in delivery time.

Hong Kong Order <$500 Order >$500
Ap Lei Chau 100 Free
Aberdeen 100 Free
Admiralty 100 Free
Causeway Bay 100 Free
Central 100 Free
Central Mid-level 100 Free
Chai Wan 100 Free
Happy Valley 100 Free
Kennedy Town 100 Free
North Point 100 Free
Pok Fu Lam 100 Free
Quarry Bay 100 Free
Repulse Bay 100 Free
Sai Wan Ho 100 Free
Sai Ying Pun 100 Free
Shau Kei Wan 100 Free
Shek Tong Tsui 100 Free
Sheung Wan 100 Free
Stanley 100 Free
Tai Hang 100 Free
Taikoo Shing 100 Free
The Peak 100 Free
Wah Fu Estate 100 Free
Wan Chai 100 Free
Wong Chuk Hang 100 Free
Kowloon
Cha Kwo Ling 100 Free
Cheung Sha Wan 100 Free
Choi Hung 100 Free
Ho Man Tin 100 Free
Hung Hom 100 Free
Jordan 100 Free
Kowloon Bay 100 Free
Kowloon City 100 Free
Kowloon Tong 100 Free
Kwun Tong 100 Free
Lai Chi Kok 100 Free
Lai King 100 Free
Lam Tin 100 Free
Lei Yue Mun 100 Free
Lok Fu 100 Free
Ma Tau Kok 100 Free
Mei Foo 100 Free
Mong Kok 100 Free
Ngau Chi Wan 100 Free
Ngau Tau Kok 100 Free
San Po Kong 100 Free
Sau Mau Ping 100 Free
Sham Shui Po 100 Free
Shek Kip Mei 100 Free
So Uk Estate 100 Free
Tai Kok Tsui 100 Free
To Kwa Wan 100 Free
Tsim Sha Tsui 100 Free
Tsz Wan Shan 100 Free
Wang Tau Hom 100 Free
Wong Tai Sin 100 Free
Yau Ma Tei 100 Free
Yau Tong 100 Free
Yau Yat Chuen 100 Free
New Territories
Castle Peak 100 Free
Fanling 100 Free
Hung Shui Kiu 100 Free
Kwai Chung 100 Free
Ma On Shan 100 Free
Sai Kung 100 Free
Sham Tseng 100 Free
Shatin 100 Free
Sheung Shui 100 Free
Tai Po 100 Free
Tai Wai 100 Free
Tin Shui Wai 100 Free
Tseung Kwan O 100 Free
Tsing Yi 100 Free
Tsuen Wan 100 Free
Tuen Mun 100 Free
Yuen Long 100 Free
Outlying Islands
Hong Kong International Airport  150 50
Cheung Chau 300 200
Discovery Bay 250 150
Lamma Island 300 200
Ma Wan 150 50
Mui Wo 300 200
Peng Chau 300 200
Tung Chung 150 50

 

Shipping & Delivery for Macau

Our delivery service is from 10 am - 7 pm, Monday to Saturday except public holidays.

In general, you are expected to receive your order within 7-14 business days after placing the order. Our warehouse customer service team will call in advance to confirm the delivery date and time. There are delays of approximately 7 days for delivery due to stock take (Nov 7-Nov 13, 2023), thank you for your understanding. 

We offer delivery service to areas in Macau, which can be accessed by motor vehicles on paved roads.Delivery service is not available at non-permanent address, frontier closed areas, outlaying islands, warehouse and premises which are not accessible by elevator or staircase and need to be delivered through balcony. If no elevators are available on premises, an additional fee will be charged. Ground floor delivery is free of charge. Delivery will be made up to 8 floors only at the cost of HK$10 per floor. Delivery fee shall be paid to the delivery staff directly.

No less than 2 working days’ notice in advance to our logistics customer service team is needed for any change in delivery time.

Macau Order<$1000 Order>$1000
  100 Free